RETURNS & EXCHANGE
If you are not 100% happy we will gladly exchange or issue a store credit on any full priced purchases. Please notify us within 7 days from receipt of your purchase. Notification after this period will not be accepted. Once approved you will be emailed the return details including a Return Authorisation number (RA#) Returns will not be accepted without an Return Authorisation number. Returns must be sent back within 14 days for Australian customers and 21 days for international customers. Items must be in their original condition, unwashed and unworn with all tags attached. They must not smell of perfume or have makeup stains so please take care when trying them on. Goddess Kleopatra reserve the right to reject a return if we deem it is not in its original condition. If a return is rejected you will be notified via email and required to pay a $10 return postage cost.
Simply email firstname.lastname@example.org with your return request ensuring to include your order number, the item you wish to return and the reason for the return. Please allow up to 5 business days for your return to be processed.
Once your return has been approved a store credit will be issued less the following per purchase:
International customers – less shipping cost paid
Australian customers – less a $10 handling and administration fee
If you wish to exchange your return you will need to make a new purchase with your store credit and stock is subject to availability at the time of your purchase. There is no expiry date on your store credit.
All return items must be trackable with the cost of return being your responsibility. Postage costs are non refundable.
All purchases of SALE items are final and cannot be exchanged or returned. This includes promos, flash sales and discount codes.
We do not offer refunds for change of mind or incorrect size.
In the event of a manufacturing fault we are happy to replace it for you or issue you with a store credit. Please contact us within seven (7) days from receipt of your purchase to notify us. Proof of purchase and fault must be provided. Faults will not be accepted when the garment has been worn.
We offer the pre-order service so you can secure your size. Please note that the dates provided are only a guide and delays can occur. If there is a delay with a pre-order item we will provide you with updates until the stock arrives. On the other hand it could arrive earlier than expected which is a bonus!
FREE EXPRESS SHIPPING is the name of the game at Goddess Kleopatra!
Orders are shipped via Express Post within 24hrs (excluding weekends and public holidays) to the shipping address provided at checkout. If safe, Australia Post will leave the parcel in a safe/secure place otherwise it will be redirected to your local Post Office for collection. If you wish to sign for your parcel please notify us immediately via email or leave a comment in the ‘notes’ section at checkout. Once your order has been shipped an email containing the tracking information will be emailed to you. Please visit https://auspost.com.au/ to track your order. We do not take any responsibility for lost or damaged parcels.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next day delivery for majority of customers. Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Please note that we aim to dispatch orders within 24 hours, with the exception of sale periods, where this may take up to 48 hours. Estimated delivery times are to be used as a guide only. Cut off time for same day dispatch is 3pm AEST
To view the delivery timetable please visit http://auspost.com.au/parcels-mail/delivery-areas.html
FREE SATURDAY DELIVERY (selected SYDNEY postcodes)
We offer free Saturday delivery for the below Sydney postcodes:
2000, 2003, 2005-2011, 2013-2050, 2060-2082, 2084-2123, 2125-2128, 2130-2156, 2160-2234, 2750-2751, 2759-2770
Orders for Saturday delivery must be placed by 3pm AEST Fridays and you must email us at email@example.com confirming that your order requires Saturday delivery or leave a comment in the ‘notes’ section at checkout.
All order are trackable and shipped via Australia Post as Express. Goddess Kleopatra cannot take responsibility for any customs or import fees that may occur once the parcel reaches its destination country. These fees vary widely from country to country therefore we recommend contacting your local customs office prior to making any online purchase. Australia Post provide us with an estimated delivery timeframe therefore any delays in transit do not constitute for a refund and the timeframes advised are a guide only. We are not responsible for any additional charges the delivery carrier may charge. If you wish to return or exchange an item, a store credit will be issued less the shipping cost for you to make another purchase. All items on our website are in AUD. Please ensure to provide us with your best contact phone number at checkout for shipping purposes.
We are always here to assist you so please do not hesitate to contact us with any questions you may have
Happy shopping xx